OUR MISSION

At Hayne House our mission is to create a beautiful, unique and relaxed wedding venue that enables couples to realise their story and delight their guests knowing that they are in trusted hands and feel loved every step of their journey.

With 35-acres in our care, we believe in:

• Continually investing in the site and our facilities, as well as operating as greenly as possible.
• Retaining our staff through training and development.
• Exceeding our couple’s needs and expectations, this statement is both our focus and our passion.
• Creating a seamless wedding journey that culminates in perfect memories that last a lifetime.

 OUR VALUES 

• We strive to be the best: we work hard and are motivated
• We are a team: we encourage people and recognise their efforts because our team is the heart of our business
• We communicate and respect each other to create a positive environment that we thrive in
• We love to take on a challenge, learning something new and developing our services
• We are prompt and deliver excellent customer service
• We are committed to our customers: we genuinely care about our customers because we want to make their journey enjoyable and seamless.
• We listen as we value our customers and understand how their feedback helps us improve
• We are reactive: we are not afraid to take prompt action and to react to feedback
• We are ambitious: we want to be the leader in our market and have an outstanding reputation for quality and service
• We endeavour to inspire our couples because we went them to be daring in their choices and make the venue personal
• We continually improve our service and products
• We value our suppliers and treat them fairly because they bring creativity and talent
• We work ethically, are inclusive, transparent and environmentally friendly